Frequently Asked Questions
How long does delivery take?
Rhode Skin normally processes orders within 1–2 business days. Transit after shipment normally takes 4–6 business days. Weekends and United States federal holidays are excluded.
How do I track an order?
Tracking is sent to the order email after shipment.
Can I change or cancel an order?
Contact us before shipment as soon as possible. A change or cancellation cannot be guaranteed.
Can I return an item?
Eligible unused items in original condition and packaging may be requested for return within 30 days after delivery. Provide an order number or proof of purchase. We pay eligible return shipping and provide instructions or a prepaid label.
When will I receive a refund?
After an eligible return is received and approved, the original payment method is refunded within 10 business days. The payment provider may need additional posting time.
What if an item is damaged, incomplete, or incorrect?
Contact us with the order details and photographs so we can review and resolve the issue.
Which payment methods are accepted?
Only methods displayed at secure checkout are available for the order.
How do I contact the store?
Rhode Skin
Email: loqeqeba55@gmail.com
Phone: 339-369-8794
Address: 959 Dahlia Pl, Beaumont, California, 92223, United States